Learning to make contact with someone is one thing, but how do you ensure that your message is understood when you are dealing with someone who does not speak the language or is low literate?
What do you need?
– laptop and beamer
– loudspeakers
– projection screen or white wall
What should you do?
– Start this topic by showing and discussing the video “It’s all about the brain.” Ask participants: What happened to you when you started noticing that you didn’t understand the instruction? What was your first reaction?
– Extend the participants’ experience with the video to the target group and emphasise the importance of comprehensible communication with people who do not speak the language well and can read poorly.
01.15 – 01.25 Exercise 3.3: Pippi Longstocking
To give the participants insight into communication with low-literate people and people who do not speak the language. Have the participants come up with new / different forms of communication to tell messages in an understandable way
What do you need?
– Pen and 6 post-its for each participants
– Flipchart and markers
What should you do?
– Give a brief introduction: We are looking for different and better forms of communication for people who do not speak and understand the language well.
– Hand out 4 post-it’s to everyone
– Everyone writes 4 ideas on the 4 post-its on how we can communicate better or differently with this group of people.
– Have the participants stick the post-it on the flip chart and moderate them
– Then you ask: What would Pipi Longstocking come up with? Ask participants to think out of the box and write two more ideas on the post-its and stick them on the flip chart too
– Which ideas are useful and why? Have everyone draw 5 dots with a marker for original and usable solutions
Trainers advice
– After this you could show the powerpoint sheet on ‘Communication advice’ regarding low-literate people.
– Read in advance the ‘Extra information on Successful communication’ in Materials.